Phone Fundamentals, Part II: Etiquette

Phone Fundamentals, Part II EtiquettePart of being a good representative of RTG Medical is striving to conduct yourself as a professional in all your interactions with medical travelers and health care facilities, even though your relationship may never go beyond the telephone.

Following common-sense guidelines of business etiquette will go far in helping you make a good impression with every conversation.

Take a few of our tips here as an introduction to some of the fundamentals you’ll need for your first days on the job as a medical recruiter:

  • Get composed. Every business call you make for RTG Medical will have a purpose, so before you make a call, gather your information (including your thoughts) and make sure you have the right files, documents, database, or whatever references you need at hand to answer questions and provide information. This will boost your confidence and your preparedness, and also shows the person you are calling that you respect his or her time.
  • Eliminate distractions. You may have to occasionally return calls when you’re away from the office. Before dialing, make every effort to find a relatively quiet environment so both you and your listener will not be distracted by background conversations, music or other sounds that may infuse your call. Even when you’re in the office, proper use of equipment will help keep your business calls clear of audio clutter.
  • Mind your voicemails. Virtually everyone has voicemail, and you’re bound to leave a lot of messages in your efforts to make contact with medical travelers. Because your message will eventually fall on human ears, it’s necessary to mind your manners as if you were in a live conversation. A couple of tips: Keep it under 60 seconds, using a timer if need be, because most voicemail systems will cut you off at the one-minute mark. Speak slowly enough for the listener to write down your name and number, and repeat your phone number at the end of the message.
  • Use common courtesy. A little courtesy and respect go a long way in business calls. Saying “please” and “thank you,” asking the caller if you’ve called at a convenient time, and even announcing yourself at the beginning of the call and ending with a proper “good-bye” are simple niceties that sometimes get forgotten in our casual phone conversations with friends and families. Good manners convey your professionalism and set a positive tone for your business calls.

As a recruiter for RTG Medical, communication really is everything. Your entire job relies on creating and sustaining connections with health care workers and facilities, so you always need to be on your game while talking on the phone.

Though on-the-job experience will help you greatly after you get through your first few weeks with RTG Medical, it never hurts to come to the job prepared. So if you’re thinking about being a recruiter for us here at RTG Medical, take a minute, read through our blog posts about recruiting, and don’t hesitate to get in touch.

photo credit: Esparta via photopin cc

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